Frequently asked questions

General Questions

How do I choose the right size?

To ensure the best fit, we recommend selecting your size using the size guide on each product page before ordering.

For all shin guard products, we recommend measuring the upper calf (below the knee) and lower calf (above the ankle), then referring to the size chart on the product page to find the best fit.

If you're unsure, contact us and we'll help you find the right fit.

Are HeroProtect shin guards match approved?

There is no universal official certification for shin guards, as the final decision always rests with the referee.

Our shin and ankle protection products are regularly used in official matches around the world and are consistently accepted without issues. To date, none of our customers have ever reported a refusal from a referee.

They meet the standard size and protection requirements expected for competitive play.

How long does delivery take?

All orders are shipped within 48 hours.

Delivery typically takes 7–14 business days, and most customers receive their order in under 10 days.

After placing your order, you will receive a confirmation email with your order number.

Once your package has been shipped, you will receive a second email with a tracking link so you can follow the delivery status at any time.

After placing your order, you will receive a confirmation email with your order number.

Once your package has been shipped, you will receive a second email with a tracking link so you can follow the delivery status at any time.

If you don’t see these emails in your inbox, please remember to check your spam or junk folder.

Can I return or exchange my order?

All orders come with a 30-day money-back guarantee from the date of purchase, in accordance with our return policy.

Simply email info@heroprotect-official.com with your order number.

Return the product(s) in perfect condition and in the original packaging to receive a quick and hassle-free refund or exchange.

Partial refunds or exchanges are also available if needed.

Are HeroProtect products suitable for adults?

Yes, all HeroProtect products are designed for both youth and adult players.

We offer a wide range of sizes to fit kids, teenagers, adults, and competitive players.

To ensure the best fit, we recommend selecting your size using the size guide on each product page before ordering.

Which shin guards model should I choose?

HeroElite – Maximum comfort and freedom of movement

Ideal for young players, regular training, and anyone who prefers lightweight protection.

HeroComplete – Full protection for shin and ankle areas

Ideal for injury prevention, sensitive ankles, physical play, and players needing maximum protection.

HeroExtreme – Semi-rigid shell for stronger impact protection

Especially suitable for adult players, competitive matches, and high-intensity physical play.

HeroShiny – Ultra-light minimalist protection

Ideal for players who prefer minimal protection, maximum lightness, and a premium, distinctive look.

What are the shipping costs?

Enjoy free shipping on all orders, with no hidden fees.We offer free standard worldwide shipping.

Where is my order?

A confirmation email with a real-time tracking link is sent as soon as your order is shipped.

What should I do if my product arrives damaged?

If your product arrives damaged, please report the issue within 48 hours of delivery so we can resolve it quickly.

Your prompt cooperation is appreciated.

Please refer to our return policy for more details.

HeroElite™ Shin Guards

What makes our honeycomb-structured shin guards different?

HeroElite™ shin guards are made from ultra-lightweight, stretchable materials and use patented HoneyShield™ technology, delivering a feeling of total freedom without compromising on protection.

They are so discreet that you’ll forget you’re wearing them.

Unlike traditional models, they stay perfectly in place from start to finish — no unwanted readjustments, just pure focus on the game.

Are HeroElite™ shin guards allowed for matches?

Yes, absolutely. These shin guards meet all official protection requirements and are designed to provide optimal support and effective protection during both matches and training sessions.

They are trusted by professional-level players, while remaining perfectly suitable for amateur competition.

Are HeroElite™ shin guards suitable for children?

Absolutely! Many parents choose HeroElite™ to ensure reliable and comfortable protection for their children.

Thanks to their ergonomic design and lightweight materials, they are ideal for young players as well as adults.

Can they be worn under socks without getting too hot?

Yes — that’s exactly how they’re designed to be worn. HeroElite™ shin guards are made to be worn under socks, just like any football shin guard.

The difference? Our technical fabric is ultra-breathable and moisture-wicking, preventing heat buildup.

The result: no overheating, dry legs, and total comfort — even during intense sessions.

Can our shin guards be used for sports other than football (soccer)?

Yes. HeroElite™ shin guards are versatile and can be used for any sport that requires shin protection.

Which size should I choose?

Our shin guards are available in multiple sizes, suitable for all ages and body types.

Please refer to our size guide for measurements and recommendations to ensure a perfect fit, optimal comfort, and ideal protection.

In addition, our compressive sleeves made from stretch textile adapt perfectly to all body shapes, providing a custom fit and secure hold throughout the activity — no matter how intense.

Are they easy to wash?

To clean your shin guards, wash them by hand or machine wash cold (max. 20 °C) using a delicate cycle.

Avoid tumble drying, strong spinning, or any direct heat source.

Always let them air dry to preserve their quality and elasticity.

The nylon fabric dries quickly and does not retain odors.

HeroComplete™ Shin Guards

What makes HeroComplete™ different?

HeroComplete™ shin pads combine shin protection and integrated ankle protection within a single sleeve.

This all-in-one design provides optimal support, reduces unwanted movement, and improves comfort—without needing to wear multiple separate pieces of equipment.

Are HeroComplete™ allowed in matches?

Yes. They meet current regulations and are accepted by referees in official matches, as long as they are worn under socks.

Are they suitable for children?

Yes. HeroComplete™ shin pads are available in sizes suitable for children, teenagers, and adults.

They are designed to provide both safety and comfort for young players as well as more experienced athletes.

Can they be worn under socks without getting too hot?

Yes. The materials used are breathable and promote airflow, limiting heat buildup even during intense effort.

Can they be used for sports other than football (soccer)?

Yes. Thanks to the integrated shin + ankle protection, they are also suitable for other sports requiring lower-leg protection and support, such as futsal, handball, or even certain skiing and winter sports (inside ski boots).

Which size should I choose?

Size selection depends mainly on calf circumference (upper and lower calf).

We recommend measuring with a flexible tape and referring to the size guide available on the product page.

If you’re unsure, our team is here to advise you.

Do they provide good ankle support?

Yes. The integrated ankle protection is designed to absorb impacts and reduce friction, while still allowing natural freedom of movement.

Are they easy to wash?

Yes. HeroComplete™ shin pads can be washed by hand or machine washed at low temperature (delicate cycle, max. 20 °C).

We recommend air drying and avoiding tumble dryers.

HeroExtreme™ Shin Pads

Who are the HeroExtreme™ designed for?

HeroExtreme™ shin pads are particularly suited for:

  • Older teenagers and adults
  • Players competing at a higher or more intense level
  • Those looking for increased protection against direct impacts

They remain comfortable but are designed for more demanding, physical situations.

Are HeroExtreme™ allowed in official matches?

Yes. Like HeroElite™, HeroExtreme™ shin pads meet standard regulations and are accepted by referees in official matches.

Do HeroExtreme™ remain comfortable despite the reinforced protection?

Yes.
Even with reinforced protection, HeroExtreme™ shin pads maintain:

  • Excellent breathability
  • Optimal support without slipping
  • An ergonomic shape that follows the leg

The difference is felt mainly in added safety, not in comfort.

Can HeroExtreme™ be worn under socks without discomfort?

Absolutely. They are designed to be worn directly under socks, without extra bulk or excessive stiffness.

Which size should I choose for HeroExtreme™?

Sizing is chosen exactly like HeroElite™: by measuring the upper and lower calf circumference.

👉 If you’re unsure, our team is happy to help you choose the ideal size.

Are HeroExtreme™ easy to maintain?

Yes.
They are:

  • Hand washable or machine washable (delicate cycle, max. 20 °C)
  • Air-dry only
  • Not suitable for tumble drying or direct heat

HeroShiny™ Shin Pads

What makes HeroShiny™ different?

HeroShiny™ combines ultra-light protection with a metallic, stylish design, offering young players a modern look without compromising comfort or performance.

Are HeroShiny™ shin pads suitable for children and young players?

Yes. HeroShiny™ shin pads are designed for everyone: from children to adult players. Their ergonomic shape, light weight, and flexible materials ensure comfort, safety, and freedom of movement for growing athletes.

Do HeroShiny™ shin pads stay securely in place during play?

Absolutely. When worn inside compression sleeves, HeroShiny™ shin pads stay firmly in place throughout training and matches, without slipping or constant readjustment.

Are HeroShiny™ shin pads suitable for training and matches?

Yes. HeroShiny™ shin pads are suitable for both training and matches, especially for young players who prefer lightweight, low-profile protection that doesn’t interfere with their game.

Which size should I choose?

HeroShiny™ shin pads are available in sizes adapted to children and young players. We recommend referring to the size guide on the product page or measuring the shin length for the best fit.

Are they easy to wash?

Yes. They are easy to maintain—simply hand wash and let them air dry. They dry quickly and do not retain odors.

Personalized shin guards

What makes the Personalized shin guards different?

Personalized shin pads combine ultra-light protection with a compact mini format and a custom design. They offer effective shin protection while remaining discreet, comfortable, and stylish on the field.

Can I personalize the shin pads with a name, number, or design?

Yes. You can personalize your mini shin pas with a name, number, or selected design, making them unique and easy to recognize.

Are Personalized shin pads suitable for children and adults?

Yes. They are suitable for both children and adults. Their ergonomic shape, lightweight structure, and flexible materials ensure comfort and freedom of movement at any age or skill level.

Do Personalized shin pads stay securely in place during play?

Yes. When worn with football socks or compression sleeves, they stay securely in place throughout training sessions and matches, without slipping or constant readjustment.

Can they be worn under socks without discomfort or overheating?

Yes. They are designed to be worn under socks. The breathable materials help regulate temperature and wick away moisture, preventing overheating.

Are Personalized shin pads suitable for training and matches?

Yes. They are suitable for both training and matches, especially for players who prefer lightweight, low-profile protection.

How do I choose the right size for Personalized shin pads?

We recommend checking the size guide on the product page or measuring the shin length to select the most suitable size.